FAQs

Check out our frequently asked questions below. You can also contact us.

Top questions

How do I join?
First, choose your medical ID bracelet. When you checkout, your membership will be activated and you'll fill out your medical information. You can also join by calling 1-800-668-1507 or mailing us this PDF membership form.
How much does MedicAlert cost?
MedicAlert medical ID accessories like bracelets and other jewelry come at different prices, starting at just $39. Membership is only $5 per month (plus a one-time $24 registration fee so we can set up your medical record). More Information
Can I get help paying for MedicAlert?
Canadians of all ages with health conditions can apply for Membership Assistance. The Membership Assistance program is generously funded by donations from our wonderful members, and provides full or partial coverage for the membership and medical ID bracelet. Applications are individually reviewed, and MedicAlert reserves the right to verify the information provided. Assisted memberships are reviewed annually.
Does it cost anything to update my profile?
No. All members (except Lifetime members) receive free, unlimited updates. For Lifetime members, demographic updates are free, but medical updates are $15 each time. If a Lifetime member orders a new MedicAlert ID bracelet or other MedicAlert jewelry, the $15 fee is waived.
I work for a health organization. Can I get brochures?
Absolutely! Order materials here. Thank you for spreading the word about MedicAlert.

Bracelet questions

Can I get medical ID without activating a membership?
No. A medical bracelet isn't enough to keep you safe. Although it has space to describe your basic medical needs, getting complete details on your health can make the difference in a life-threatening situation. That's why MedicAlert memberships include a detailed health record that paramedics can access 24/7. Your membership also allows MedicAlert to notify your loved ones, so that you don't have to be alone during your emergency.
Can I get a different brand of bracelet?
First responders like doctors, paramedics and other emergency workers are trained to recognize the official MedicAlert ID emblem. In addition, only MedicAlert provides the 24-hour Emergency Hotline for paramedics who need your complete medical record to treat you quickly and effectively. MedicAlert also provides 24-hour notification of your loved ones. Learn more about exclusive MedicAlert benefits.
What can I engrave on my MedicAlert ID bracelet?
There's room for several lines of engraving on both small and large emblems. We always engrave your unique identification number, most critical medical conditions or special needs, and the phone number of the 24-hour MedicAlert hotline for paramedics. Our team of medical specialists will review your medical information and determine what should be engraved, ensuring that your MedicAlert ID uses approved international medical terminology for the best treatment outcome. Any additional information will be included on your wallet card and in your complete medical record.

Shopping questions

How long does it take to receive my MedicAlert ID bracelet?

Stainless steel products usually ship within 2-3 weeks.

Silver and gold products usually ship within 3-4 weeks.

Please allow 5-9 business days for Canada Post standard shipping and 2-3 business days for Canada Post Xpresspost express shipping*.

*Speed as shown on CanadaPost.ca. Business days, between major urban centres in Canada. Some exceptions apply.

 

Where do I send my broken or wrong-sized ID bracelet?
Mail it to us, and we’ll contact you with more information about your ID bracelet or ID jewelery once we assess how it needs to be fixed or resized.
What if I lost or found a MedicAlert bracelet?
Please call 1-800-668-1507, so we can help ensure all of our MedicAlert members are protected 24/7.
What ID bracelet or jewelry is best for a baby or toddler?
We recommend the MedicAlert stainless steel ID bracelet with the small emblem. It's lightweight, easy to clean, and difficult to remove! As your baby grows, you can get a new chain or transfer the emblem to a kid-sized band.

Member questions

What if my information changes?
Log in to My MedicAlert to update your medical record, or call us at 1-800-668-1507. You should update your record whenever you change medication, your health changes, or your contact information changes. Even if there are no changes, we recommend you review your profile at least once a year to ensure the information is still correct and relevant.  If you think you may need an updated engraving, Log in to My MedicAlert or contact us.
How do I know when to renew?

If you joined under the monthly membership, your membership won't expire. The fee will be automatically charged to your credit card every month.

However, if you bought a membership with a specific length, we'll send you a reminder by email or mail 45 days before it's due to expire. Your membership expiry date is also printed on your wallet card and displayed in My MedicAlert.

To ensure your complete MedicAlert record is available though our 24-hour Emergency Hotline for paramedics, we recommend you renew at least 15 days before your membership expires. You can renew online or contact us to renew.

Can I cancel?
Yes. Call Member Services at 1-855-227-8644. You’ll be asked to submit a written cancellation request via email or mail within five days, indicating you're canceling your membership and agreeing to no longer wear any MedicAlert ID. When your membership is canceled your MedicAlert record will be permanently removed from our system and we will not be able to provide any information to paramedics and first responders. Your full Member Statement is available here.

Buy a MedicAlert ID bracelet. Join for only $5/month. We'll take care of the rest.

Choose your ID & Join How It Works Membership Benefits & Fees
MedicAlert is a registered charity that protects over 1 million Canadians every day. Who needs it
1.800.668.1507