Senior Management
Robert Ridge, MBA
President and CEO
Robert holds an MBA from the Schulich School of Business, and has diverse executive experience spanning the for-profit and non-profit sectors in the fields of health, entertainment, and heavy construction. Robert has worked broadly within MedicAlert holding various senior roles, including Vice President, in order to ensure that members have access to the highest quality emergency health information services available in Canada.
Michael Shreve
Director, Systems and Supply Chain, Chief Privacy Officer
Michael brings 16 years of experience managing mission-critical systems and operations as well as extensive systems knowledge, strategic planning and vendor management skills; he has held senior level roles in both the public and private sectors. Michael assumed this expanded role in January 2006, after four years as Systems Manager. Since joining MedicAlert Michael's primary mandate has been to ensure that MedicAlert's Member and Corporate data is always available and secure, his current focus is on MedicAlert's e-health initiatives. In addition to his Privacy and Security responsibilities, Michael is responsible for Information Systems and Technology, Manufacturing, and Supplier Relationships.
Catherine Horlock
Director, Contact Centre
Catherine brings 19 years of Client Service and Team Building management in the Customer Service sector to her role at MedicAlert. Catherine most recently attended the Centre for Management Research (Harvard University). In 2008, Catherine transitioned onto the senior team from Manager to Director of the Contact Centre. Having joined MedicAlert 4 years ago, Catherine has provided strong leadership to all frontline service staff, and has successfully managed member expectations. Her duties as the Director of the Call Centre will focus on its growth and continued quality assurance, as well as continuing to manage the MedicAlert public volunteer program.
Dorothy Scanlon, CA
Director, Finance and Corporate Affairs
Dorothy earned her Chartered Accountant designation in 1993 after receiving an Honours Degree in Business Administration from Wilfred Laurier University. After seven years of finance experience at a software reseller, she joined MedicAlert as Controller in 2002. In her current role, Dorothy is responsible for financial reporting and internal controls, business risk management and statutory compliance.
