All MedicAlert identification products including emblems, chains, bands, beads, crystals, pearls, leather bands, latex-free rubber, and attachments carry a 1 year warranty, from the date of purchase, against all defects in material and workmanship. Subscribers may return defective products within 1 year from the original date of purchase for replacement or repair. Subscribers are responsible for paying the shipping costs to return the product to MedicAlert.
Watches
Citizen Watches: MedicAlert offers a 1 year engraving warranty on Citizen watches. There is an additional limited five-year warranty for the watch movement and components provided by Citizen Watch Company.
Roots Tuff Watch: Roots Canada offers a 2 year warranty on the Roots Tuff watch movement, dial and hands and a 1 year warranty for manufacturer's defects on the nylon strap.
Warranty does not cover the following:
- Damage resulting from normal wear and tear, accidental damage or breakage, misuse or alteration
- Tarnishing or scratching of the emblem, chain and attachments
- Leather blemishes naturally found on leather products
- Loss of any kind
- Watch batteries
We offer free resizing of all bracelet chains within 30 days from the date of shipment. After 30 days, a resizing fee will apply and subscribers are responsible for shipping the product to MedicAlert for resizing.