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New Partnership with Edmonton Police Service

November 2017 Share with   facebook   twitter

Edmonton Police Service and MedicAlert Foundation Canada have recently launched a new partnership to help officers quickly reunite lost or missing individuals living with autism, Alzheimer’s, dementia, or a cognitive brain injury with their family or caregivers.

MedicAlert Connect Protect gives police officers 24-hour access to a registered subscriber’s photo, identity, past wandering history, and other vital emergency information through their MedicAlert medical IDs.

This information will help officers search more efficiently, increasing the chances that those who go missing are reunited with their loved ones sooner. Officers called to an emergency involving a MedicAlert subscriber will also have access to vital information which may be necessary to save a life.

“The Edmonton Police is proud to partner with MedicAlert to bring the Connect Protect service to the Edmonton community, which will ultimately increase the safety of people living with serious medical conditions who go missing throughout Alberta’s capital city,” said Acting EPS Chief Greg Preston.

“When an officer comes across a lost or missing person living with one of these serious medical conditions, they will now be able to quickly and efficiently check the individual’s bracelet and contact EPS Communications/Dispatch for critical information.”

The service will also provide officers with information that could ultimately save their lives.

(L to R): Doug Craig, Chair of Board of Directors, MedicAlert Foundation Canada; Acting EPS Chief Greg Preston, Edmonton Police Service; Robert Ridge, President and CEO, MedicAlert Foundation Canada; Shane Boyce, MedicAlert subscriber; Tammy Boyce, mother of Shane; Catherine Horlock, Director, Customer Experience & Strategic Alliances, MedicAlert Foundation Canada; EPS Staff Sgt. Tracy Ward, Edmonton Police Service; and EPS Const. Bruce McGregor, Edmonton Police Service.

“I can’t believe it but he’s so excited about wearing it, particularly now that he knows he can show it to a police officer if he is lost and they can help him get home. I’m excited about it because it gives me a little extra peace of mind!” said Tammy, mother of Shane, who has Down syndrome and is a MedicAlert subscriber. 

“It’s critical that we’re able to find and recognize wandering or unidentified people as quickly and efficiently as possible, both to protect our subscribers and also to save police resources,” explains Robert Ridge, President and CEO of MedicAlert.”

“The first of its kind in Alberta, MedicAlert Connect Protect will safeguard Edmonton MedicAlert subscribers through the valuable MedicAlert protection. In an emergency situation, Edmonton Police will have access to vital information that will save valuable time and unnecessary worry from family members and caregivers.”

The new partnership created a lot of excitement in the Edmonton community and was featured in several media outlets. MedicAlert and members of Edmonton police also hosted two community events since the partnership launched in October.

For more information on MedicAlert Connect Protect service, visit

Interested to bring MedicAlert Connect Protect to your community? Ask your local police to get in touch with MedicAlert at



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