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More Canadians living with autism, dementia, and other cognitive challenges are now protected.

January 2018 Share with   facebook   twitter

MedicAlert Connect Protect has been a great success since its launch. With the recent addition of the West Vancouver Police Service, there are now 10 Canadian communities who have embraced this critical service.

According to West Vancouver Police Chief Constable Len Goerke, “Helping first responders more quickly recognize and understand behaviour can help increase safety of interactions with people living with autism, dementia, brain injuries and other cognitive challenges.”


MedicAlert Connect Protect is unlike any other service in Canada.

MedicAlert Connect Protect gives police officers 24-hour access to a registered subscriber’s photo, identity, past wandering history, and other vital emergency information through their MedicAlert medical IDs.

This information helps officers search more efficiently, increasing the chances that those who go missing are reunited with their loved ones sooner.

“This new partnership will help to enhance the safety of our residents,” said Ottawa Police Service Chief Charles Bordeleau. “Those who register with the service will give police vital information about their medical conditions so that we can help them as quickly and effectively as possible.”

(L to R) Robert Bernier, Staff Sergeant, Ottawa Police Service; Robert Ridge, President and CEO, MedicAlert Foundation Canada; Catherine Horlock, Director, Customer Experience & Strategic Alliances, MedicAlert Foundation Canada; Charles Bordeleau, Chief of Police, Ottawa Police Service.

Helping Canada’s most vulnerable citizens.

“Community partnerships like this are incredibly important to the overall health and wellness of the community,” says Stacey Daub, President and CEO of Headwaters Health Care Centre, who partnered with Orangeville Police Service to bring the service to her community. “Not only will this initiative enhance the safety of some of the most vulnerable members of our community, but it also helps our clinicians, caregivers and paramedics provide vital, lifesaving care when needed.”

Robert Ridge, President and CEO of MedicAlert, adds: “It’s critical that we’re able to find and recognize wandering or unidentified people as quickly and efficiently as possible, both to protect our subscribers and also to save police resources”.


MedicAlert Connect Protect is available in 10 Canadian communities.

Thanks to our partnerships with the following police services, thousands of Canadians enjoy a new level of protection and security.

  • Durham Regional Police Service (Ontario)
  • Hamilton Police Service (Ontario)
  • Owen Sound Police Service (Ontario)
  • Vancouver Police Department (British Columbia)
  • Abbotsford Police Department (British Columbia)
  • Orangeville Police Service (Ontario)
  • Edmonton Police Service (Alberta)
  • Ottawa Police Service (Ontario)
  • West Vancouver Police Department (British Columbia)
  • Nova Scotia Emergency Health Services (Nova Scotia)

As gratifying as MedicAlert Connect Protect’s success has been to this point, we’ve only just begun! We are actively promoting the service in other communities, big and small, throughout Canada. Our goal is simple, but ambitious: to protect as many Canadians as possible.

You can help introduce MedicAlert Connect Protect in your community by showing your support for the service with your local police service. Ask your local police to contact MedicAlert at .

Learn more about MedicAlert Connect Protect or call 1.800.668.1507.

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