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MedicAlert Connect Protect service is now available in Toronto.

October 2018 Share with   facebook   twitter

Quick access to critical information can save lives

In September, the Toronto Police Service became the newest region in Canada to partner with MedicAlert, launching the MedicAlert Connect Protect service.
This unique service was first launched in 2015 and is now available in 14 regions across the country giving emergency responders and police 24/7 direct access to a MedicAlert subscriber's recent photo and personal information including identity, physical descriptions, attributes, wandering history, behavior management strategies such as anxiety triggers, de-escalation techniques as well as caregiver information.  
“When a loved one goes missing, valuable time is spent collecting up-to-date information and photos.  By registering with MedicAlert’s Connect Protect initiative, police officers will be able to spend that time searching for the missing person,” said Chief of Police Mark Saunders. “People living with cognitive issues can be vulnerable to wandering or getting lost and it’s critical we do whatever we can to help families in need”.
Engraved on every subscriber’s MedicAlert ID is a unique identification number; that number is the vital link emergency responders and police need to access a MedicAlert subscriber’s information. In situations where every second counts, this information provides frontline and specialized police further insight when called to an incident involving a MedicAlert subscriber specifically those with these conditions – Alzheimer’s, Dementia, Autism, Brain Injury, Fetal Alcohol Syndrome Disorder, mental health and special needs – equipping them with vital information necessary to achieve positive outcomes and saves lives. 
“As a registered Canadian charity for more than 55 years, MedicAlert has played an important role in helping to protect Canadians and give families peace of mind in wandering or emergency situations,” explained Françoise Faverjon-Fortin, CEO of MedicAlert. “Our database is a vital link among the community, emergency responders and police, when faster, informed action makes all the difference and we’re honoured to assist police services across the country.”
At MedicAlert, our goal is to introduce this critical service in every community across Canada.  If MedicAlert Connect Protect is not yet in your community, please get in touch with your local police and ask them to contact us at
If you know someone who live in Toronto, or one of the other communities where MedicAlert Connect Protect service has been established and will benefit from the MedicAlert service, please recommend them to sign up today.

(L to R): Frank Barredo, A/Superintendent of Emergency Management & Public Order, Toronto Police Service; Catherine Horlock, Director of Customer Experience and Strategic Alliances, MedicAlert Foundation Canada;  Françoise Faverjon-Fortin, CEO, MedicAlert Foundation Canada; and Peter Yuen, Deputy Chief, Toronto Police Service.
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