Connect Protect and HELP-911

Working with first responders to keep communities safe
first responder with an elderly lady

Canada’s 9-1-1 system is going through a major overhaul to bring it up to speed technologically.  MedicAlert, with our brand-new system now in place, is working with the 9-1-1 regulatory body, the CRTC, to launch a project in Ottawa called HELP-911.  HELP-911 is a direct connection from our system to the computer-aided dispatch system in Ottawa’s 9-1-1 command centre. This means that Police and Fire will now have subscriber information before they arrive on scene! This leads to faster and better outcomes. 

We couldn’t be more excited about the HELP-911 Project under the banner of Connect Protect.  Watch for more information in the coming weeks and if you’re interested in the potential of having HELP-911 in your community, let us know.

First Responders Access

Peter Lawrence explains how first responders currently access and use MedicAlert's health information database.

Training First Responders

Peter Lawrence explains how MedicAlert provides training to first responders. 

Caring for Loved Ones

Peter Lawrence explains how MedicAlert helps families caring for loved ones with dementia. 

Yes, I am interested in the potential of bringing HELP 911 to my community in the future.