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Shipping & returns

Return Policy

Customized engraving of medical information on the emblem prevent MedicAlert from offering any refunds on identification products.


  • Stainless steel products usually ship within 2-3 weeks.
  • More popular product choices may require an additional 2-3 weeks to ship.
  • Silver and gold products usually ship within 3-4 weeks.

Please allow 5-9 business days for Canada Post standard shipping and 2-3 business days for express shipping*.

*Speed as shown on Business days, between major urban centres in Canada. Some exceptions apply.

Warranty & Resizing


All MedicAlert identification products including emblems come with a 1 year warranty on manufacturer defects from the date of purchase. Subscribers are responsible for paying the shipping costs to return the product to MedicAlert.

Please review the purchased items carefully for any defects or errors and report them to us within 10 days. Warranty shall be void if the products have been repaired by anyone other than our skilled jewelry team.

Subscribers may return defective products within 1 year from the original date of purchase for replacement or repair.

Warranty does not cover the following:
  • Damage resulting from normal wear and tear, accidental damage or breakage, misuse or alteration
  • Tarnishing or scratching of the emblem, chain and attachments
  • Leather blemishes naturally found on leather products
  • Loss of any kind
  • Watch batteries


We offer 1 free resizing on bracelet chains that are available in multiple sizes within 30 days from the date of shipment. After 30 days, a resizing fee will apply and subscribers are responsible for shipping the product to MedicAlert for resizing.