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Please note that shipments from MedicAlert may be delayed by a Canada Post work disruption.
Please note that shipments from MedicAlert may be delayed by a Canada Post work disruption.
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Shipping & returns
Return Policy
Customized engraving of medical information on the emblem prevent MedicAlert from offering any refunds on identification products.
Shipping
Stainless steel products usually ship within 2-3 weeks.
More popular product choices may require an additional 2-3 weeks to ship.
Silver and gold products usually ship within 3-4 weeks.
Please allow 5-9 business days for Canada Post standard shipping and 2-3 business days for express shipping*.
*Speed as shown on CanadaPost.ca. Business days, between major urban centres in Canada. Some exceptions apply.
Warranty & Resizing
Warranty
All MedicAlert identification products including emblems, chains, bands, beads, crystals, pearls, leather bands, latex-free rubber, and attachments carry a 1 year warranty, from the date of purchase, against all defects in material and workmanship. Subscribers may return defective products within 1 year from the original date of purchase for replacement or repair. Subscribers are responsible for paying the shipping costs to return the product to MedicAlert.
Watches
Citizen Watches: MedicAlert offers a 1 year engraving warranty on Citizen watches. There is an additional limited five-year warranty for the watch movement and components provided by Citizen Watch Company.
Roots Watches: Roots Canada offers a 2 year warranty on the Roots watch movement, dial and hands and a 1 year warranty for manufacturer's defects.
Warranty does not cover the following:
Damage resulting from normal wear and tear, accidental damage or breakage, misuse or alteration
Tarnishing or scratching of the emblem, chain and attachments
Leather blemishes naturally found on leather products
Loss of any kind
Watch batteries
Resizing
We offer 1 free resizing on bracelet chains that are available in multiple sizes within 30 days from the date of shipment. After 30 days, a resizing fee will apply and subscribers are responsible for shipping the product to MedicAlert for resizing.