Please note that shipments from MedicAlert may be delayed by a Canada Post work disruption. Please note that shipments from MedicAlert may be delayed by a Canada Post work disruption.
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Shipping & returns

Return Policy

Customized engraving of medical information on the emblem prevent MedicAlert from offering any refunds on identification products.


  • Stainless steel products usually ship within 2-3 weeks.
  • More popular product choices may require an additional 2-3 weeks to ship.
  • Silver and gold products usually ship within 3-4 weeks.

Please allow 5-9 business days for Canada Post standard shipping and 2-3 business days for express shipping*.

*Speed as shown on Business days, between major urban centres in Canada. Some exceptions apply.

Warranty & Resizing


All MedicAlert identification products including emblems, chains, bands, beads, crystals, pearls, leather bands, latex-free rubber, and attachments carry a 1 year warranty, from the date of purchase, against all defects in material and workmanship. Subscribers may return defective products within 1 year from the original date of purchase for replacement or repair. Subscribers are responsible for paying the shipping costs to return the product to MedicAlert.


  • Citizen Watches: MedicAlert offers a 1 year engraving warranty on Citizen watches. There is an additional limited five-year warranty for the watch movement and components provided by Citizen Watch Company.
  • Roots Watches: Roots Canada offers a 2 year warranty on the Roots watch movement, dial and hands and a 1 year warranty for manufacturer's defects.

Warranty does not cover the following:

  • Damage resulting from normal wear and tear, accidental damage or breakage, misuse or alteration
  • Tarnishing or scratching of the emblem, chain and attachments
  • Leather blemishes naturally found on leather products
  • Loss of any kind
  • Watch batteries


We offer 1 free resizing on bracelet chains that are available in multiple sizes within 30 days from the date of shipment. After 30 days, a resizing fee will apply and subscribers are responsible for shipping the product to MedicAlert for resizing.