Subscriber Statement

By subscribing to a Service Plan from MedicAlert® Foundation Canada (“MedicAlert”) and agreeing to the terms of this Subscriber Statement, you agree to and shall become a Member of MedicAlert (“Agreement”). This Subscriber Statement also explains how personal information is collected, used and disclosed regarding your MedicAlert services (the “Services”).

If you have selected to join one of MedicAlert’s partnership programs (“Program Partner(s)”), your personal information is also subject to that Program Partners’ privacy practices. Please scroll down to the Addendum for a list of Program Partners and how to contact them. You understand that you can opt out of MedicAlert transferring your information to a Program Partner by calling 1-800-668-1507.

1. Terms and Conditions

i acknowledge and agree that:

• I will pay all fees, taxes and charges related to my Service Plan.
• Services are offered according to the following “Service Plans”:
  • Monthly: I will be required to prepay on a monthly basis, in advance of receiving the Services. MedicAlert is authorized to charge the credit card or bank account that I provided.
  • Annual Prepaid 12, 24 or 36 Months: Subscription is for 12, 24, or 36 months depending on my selection (“Annual Prepaid Plan”). Payment is due for the entire Annual Prepaid Plan prior to the beginning of the committed period.
• I will notify MedicAlert of any change(s) in payment information.
• Fees, taxes and other charges may change on the renewal date of my Service Plan, if I change my Service Plan, or as required by law.


• Renewal:
  • Monthly: I will be notified of the fee and any changes by MedicAlert before my account is charged, and for all subsequent monthly charges.
  • Annual Prepaid Plan: I will be notified by MedicAlert before expiry of the Service Plan that I can: i) renew on the terms available at that time, ii) cancel my Service Plan by submitting a Service cancellation release form (“Release Form”) and iii) if I do not respond, I will be automatically switched to the Monthly Service Plan.


• Cancelation of Services:
  • I may cancel at any time by completing a Release Form, available by calling 1-855-581-3795.
  • Cancelation is effective as of the date on the completed form (“Cancelation Date”). MedicAlert will reimburse me for any Services that have not been used by the Cancellation Date, subject to any obligations under an Annual Prepaid Plan.
  • GPS Guardian Connect (“GPS-GC”) subscribers: If I fail to pay my fees, my GPS-GC device will be deactivated and service will be terminated within 30 days from my expiry date, however, my MedicAlert subscription will continue and I am still obligated to pay for the Services until I submit a Release Form.
  • MedicAlert may cease to provide the Services at any time with minimum 12 months prior notice.
  • We, MedicAlert, may suspend or terminate my Service Plan without notice, if: i) we reasonably believe there has been a violation of this Agreement; ii) you have failed to make any required payments; iii) we reasonably believe the Services are being used for fraudulent or unlawful purposes; or iv) MedicAlert suspends, discontinues or terminates the Services in accordance with the above.

IMPORTANT: This is a binding agreement between myself and MedicAlert and, unless I sign and submit a Release Form, I am responsible for all fees owing under the Agreement. If I submit a Release Form, MedicAlert will remove all identifying Personal Information in my Profile, cease providing me with the Services, and I will stop wearing my MedicAlert® ID.

• Responders, MedicAlert, its officers, directors, employees and representatives, will not be liable for any consequences of any kind, including without limitation: i) claims, actions, proceedings, damages and losses arising out of or in connection with errors or omissions in my Personal Information; or ii) any service disruption as a result of Acts of God (fire, flood, earthquake, storm, hurricane, natural disasters), terrorist activities, failure of electricity, disruption to telephone and/or cellular services or other variables beyond MedicAlert’s control.
• This Subscriber Statement may be changed periodically. Notification of changes will be provided electronically.
• I agree to receive administrative and transactional communications from MedicAlert related to the Services, support, research invitations and other relevant information.
• If I subscribe to GPS-GC, my subscription is conditional upon my acceptance of the GPS-GC Terms of Use and Privacy Notice and the LocationNow Terms of Use provided by Laipac Technology Inc.

2. Privacy Statement

When I subscribe, MedicAlert will create an electronic profile (“Profile”) with my name and personal information that I provided myself or through others (“Personal Information”).

• Personal Information will be stored in Toronto, Ontario; however, MedicAlert may contract with certain service providers located outside of Canada.
• I will review and confirm my Personal Information at least once per year and will advise MedicAlert promptly of any error(s) or changes.
• My Personal Information will be used for, but not limited to: i) my MedicAlert Identification Product (“ID”); ii) the 24/7 Emergency Hotline; iii) communications pertaining to MedicAlert; and, iv) accessing my Profile.
• MedicAlert may use and disclose my personal information to third parties, including, but not limited to; police, fire, ambulance, health professionals etc. and their representatives (“Responders”) for the purposes of providing and administering the Services and to resolve an emergency (i.e. wandering or lost persons, scenarios where urgent health or emergency care is required etc.) and/or resolve an emergent situation (i.e. incidents involving violence). MedicAlert may share or transfer my information to third party service providers retained to assist MedicAlert and Responders in providing the Services. MedicAlert and Responders may contact my identified emergency contacts (“Contacts”) to administer the Services in an emergency or a situation deemed emergent. In non-emergencies, MedicAlert may discuss my Profile with Contacts if: i) I have provided consent or the Contacts can legally act on my behalf; and ii) the Contacts can authenticate themselves.
• MedicAlert may aggregate my Personal Information in a manner that does not identify me or any of my Contacts, and use this information for research.

The MedicAlert Privacy Policy and information regarding accessing or correcting my personal information is available at www.medicalert.ca/privacy or by calling 1.866.679.3217.

3. Addendum