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Alternative Shipping

While the situation between Canada Post and the Union of Canadian Postal Workers has not yet firmly resolved, a strike is looking less likely. As a result, MedicAlert has made the decision to resume our standard mailing and shipping practices. We will put orders placed over the last month in the mail as quickly as is possible. Please note that Canada Post shipping times may be longer than their standards while they continue with their labour negotiations. We thank everyone in advance for their patience and cooperation.

Until the Canada Post situation is firmly resolved, we will keep offering the alternative shipping and in-person pick up options. Should you wish to select the alternative delivery option, you will need to add it to your cart and select the province/region where you reside. The cost you are charged is based on courier delivery charges to your province/region and is subject to courier availability.

Please note that the standard shipping cost of $10.99 will be the default shipping charge for all our product purchases, as is our standard practice during regular business operations. If you choose the alternative delivery option, we will charge you an amount calculated by subtracting the cost of standard shipping from the cost of the alternative delivery charge (which varies depending on your location and is pending courier availability), so that you will not be paying for two different types of delivery.

Thank you once again. Should you have any questions or concerns, please contact us at 1-800-668-1507, Monday through Friday, from 9:00am to 6:00pm EST.
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MedicAlert is so much more than an ID.

Asset 7

CHECK

First responders look for a MedicAlert ID at pulse points around your neck or wrist. Every year, we train thousands of first responders on our Look - Read - Call protocol.

Access to your medical information enables emergency responders to treat you efficiently.

IDENTIFY

Custom engraving on your ID alerts our first response partners to your conditions, illnesses, allergies, medications, or devices. Your unique subscriber number ensures that first responders have access to your full Personal Health Record when needed.

Asset 11

RESPOND

The MedicAlert Emergency Response Line staffed by our team gives 24/7 access to your in-depth health information when first responders need it. And if your community has our Connect Protect Program, then local 911 dispatch operators ensure that their teammates get your health information and can provide fast, fully-informed assistance to give you better care outcomes.

Our Plans Include

Personalized Record

  • Medically-validated 1,500+ data point Personal Health Record
  • Unlimited free updates to your record 

24/7 Coverage

  • 24/7 Response Team for emergency response
  • 24/7 wandering support
  • 24/7 de-escalation support

Notification Services

  • Family notification service
  • Physician notification service

Identification

  • Photographs for identification purposes
  • Condition-specific medical IDs (ask a MedicAlert Customer Service Representative)

First Responder Recognition

  • Connect Protect First Responder Program (available in certain areas)
  • Provincial No CPR Program (British Columbia only)

Exclusive Offers

  • Special programs and discounts with our partners
  • Custom content, including webinars with leading health experts from across Canada
  • Custom-developed education programs to support individuals living with a variety of health conditions

Research Opportunities

  • Opportunity to participate in health system research

Advocacy

  • Advocacy in support of people with chronic conditions

I just came off the phone with a young lady named Eman, and I have had terrific service from her. She’s just been so helpful, especially with the new system coming in. She’s has been pleasant, just absolutely wonderful, you couldn’t ask for a better employee!

A Longtime MedicAlert Subscriber

Every time I call MedicAlert I have wonderful people on the line that I speak with. They are very kind. Today I spoke with Voula. She was very kind, pleasant and made your experience with MedicAlert perfect. 

MedicAlert Subscriber

I had the pleasure to talk to Sabina. It was excellent, top-notch service. She is professional, made good suggestions, helped with the update of my file and answered my questions. She is friendly and a is a really great asset for MedicAlert!

A Happy MedicAlert Subscriber