Clean your gold filled pieces using mild soapy warm water and allow enough time for the piece to dry before wearing it again. Avoid all abrasive or ammonia-based substances (i.e. toothpaste, baking soda) to keep the original finish of your product intact. Jewelry cleaning solutions offer the best results and are especially helpful in cleaning the chain and clasp quickly.

Gold filled jewelry will be affected by water (i.e. wearing while swimming, gardening, washing dishes) as chemical reactions with chlorine and other elements can lead to the piece tarnishing. You can also delay tarnishing by regularly polishing jewelry. Gold filled products are not recommended for those living with diabetes as some medical conditions may cause products to tarnish.

All MedicAlert identification products including emblems, chains, bands, beads, crystals, pearls, leather bands, latex-free rubber, and attachments carry a 1 year warranty, from the date of purchase, against all defects in material and workmanship. Subscribers may return defective products within 1 year from the original date of purchase for replacement or repair. Subscribers are responsible for paying the shipping costs to return the product to MedicAlert.

Watches

• Citizen Watches: MedicAlert offers a 1 year engraving warranty on Citizen watches. There is an additional limited five-year warranty for the watch movement and components provided by Citizen Watch Company.

• Roots Watches: Roots Canada offers a 2 year warranty on the Roots watch movement, dial and hands and a 1 year warranty for manufacturer's defects.

Warranty does not cover the following:

• Damage resulting from normal wear and tear, accidental damage or breakage, misuse or alteration
• Tarnishing or scratching of the emblem, chain and attachments
• Leather blemishes naturally found on leather products
• Loss of any kind
• Watch batteries

We offer 1 free resizing on bracelet chains that are available in multiple sizes within 30 days from the date of shipment. After 30 days, a resizing fee will apply and subscribers are responsible for shipping the product to MedicAlert for resizing.

Customized engraving of medical information on the emblem prevent MedicAlert from offering any refunds on identification products.

• Stainless steel products usually ship within 2-3 weeks.
• Silver and gold products usually ship within 3-4 weeks.
• Please allow 5-9 business days for Canada Post standard shipping and 2-3 business days for express shipping*.
• *Speed as shown on CanadaPost.ca. Business days, between major urban centres in Canada. Some exceptions apply.