Connect Protect
Our Connect Protect Program is a multifaceted partnership with police and fire first responders.
At the heart of the Program is a unique support service for Public Safety Answering Points (PSAPs) better known as 9-1-1 dispatch centres. Connect Protect allows 9-1-1 dispatchers to access a MedicAlert subscriber's personal health record directly from our Subscriber Health Information Database (SHID). The information is displayed specifically for use in first response triage, and frees frontline officers and other first responders to take action more quickly.
For example, nearly 40% of MedicAlert's 24/7 Hotline calls are for people who wander and go missing or need deescalation support. When First Responders have direct access to information such as previous wandering history, health conditions, even triggers and de-escalation techniques unique to an individual, the information becomes critical to safeguarding loved ones with Alzheimer’s or autism, and for those living with a medical condition that could require immediate and focused attention in an emergency. Like no other service, it can quickly reunite loved ones, or get someone the precise medical attention they need.
Connect Protect also focus on first responder training specifically related to how use the MedicAlert SHID, recognize condition-specific IDs, and what to do if they encounter a person with specific or unique needs.
We also work with the first response community to develop tools that help to support their work in keeping people safe.
Connect Protect is available in a growing number of communities across Canada. See if your Police or Fire Service is part of Connect Protect.
VIA Rail Police Service
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Amherst Police Department |
Nova Scotia |
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Annapolis Royal Police Service |
Nova Scotia |
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Bridgewater Police Service |
Nova Scotia |
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Cape Breton Regional Police Service |
Nova Scotia |
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Halifax Regional Police |
Nova Scotia |
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Kentville Police Service |
Nova Scotia |
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New Glasgow Regional Police |
Nova Scotia |
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Stellarton Police Department |
Nova Scotia |
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Truro Police Service |
Nova Scotia |
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Westville Police Department |
Nova Scotia |
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Royal Newfoundland Constabulary |
Newfoundland |
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Charlottetown Police Service |
Prince Edward Island |
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Kensington Police Department |
Prince Edward Island |
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Summerside Police Service |
Prince Edward Island |
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Barrie Police Service |
Ontario |
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Brockville Police Service |
Ontario |
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Cobourg Police Service |
Ontario |
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Cornwall Police Service |
Ontario |
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Gananoque Police Service |
Ontario |
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Hamilton Police Service |
Ontario |
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London Police Service |
Ontario |
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Niagara Regional Police Service |
Ontario |
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Ontario Provincial Police |
Ontario |
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Ottawa Police Service |
Ontario |
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Owen Sound Police Service |
Ontario |
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Peel Regional Police |
Ontario |
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Port Hope Police Service |
Ontario |
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Saugeen Shores Police Service |
Ontario |
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Sault Ste. Marie Police Service |
Ontario |
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Smiths Falls Police Service |
Ontario |
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St. Thomas Police Service |
Ontario |
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Strathroy Caradoc Police Service |
Ontario |
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Toronto Police Service |
Ontario |
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West Grey Police Service |
Ontario |
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York Regional Police |
Ontario |
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Calgary Police Service |
Alberta |
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Edmonton Police Service |
Alberta |
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Winnipeg Police Service |
Manitoba |
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Corman Park Police Services |
Saskatchewan |
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Dalmeny Police Services |
Saskatchewan |
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Estevan Police Services |
Saskatchewan |
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File Hills First Nation Police Service |
Saskatchewan |
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Moose Jaw Police Services |
Saskatchewan |
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Prince Albert Police Services |
Saskatchewan |
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Regina Police Services |
Saskatchewan |
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Saskatchewan RCMP "F" Division |
Saskatchewan |
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Saskatoon Police Services |
Saskatchewan |
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Weyburn Police Services |
Saskatchewan |
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Wilton Police Services |
Saskatchewan |
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Abbotsford Police Department |
British Columbia |
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Vancouver Police Department |
British Columbia |
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West Vancouver Police Department |
British Columbia |
Contact your local Police Service in the Northwest Territories to share your desire to have them join the Connect Protect Program. It's free for all services!
Contact your local Police Service in Nunavut to share your desire to have them join the Connect Protect Program. It's free for all services!
Communiquez avec votre service de police local ou la Sûreté du Québec pour leur faire part de votre désir de les faire adhérer au programme Connect Protect. C'est gratuit pour tous les services!
Contact your local Police Service in the Yukon to share your desire to have them join the Connect Protect Program. It's free for all services!
Are you a First Responder? Learn More About Becoming a Connect Protect Partner.
Thank you for your interest in MedicAlert’s Connect Protect Program. Please complete the form, and our First Responder Partnerships Manager will be in touch within one to two business days.