Connect Protect

Working with first responders to keep communities safe
first responder with an elderly lady

Our Connect Protect Program is a multifaceted partnership with police and fire first responders. 

At the heart of the Program is a unique support service for Public Safety Answering Points (PSAPs) better known as 9-1-1 dispatch centres. Connect Protect allows 9-1-1 dispatchers to access a MedicAlert subscriber's personal health record directly from our Subscriber Health Information Database (SHID). The information is displayed specifically for use in first response triage, and frees frontline officers and other first responders to take action more quickly.

For example, nearly 40% of MedicAlert's 24/7 Hotline calls are for people who wander and go missing or need deescalation support. When First Responders have direct access to information such as previous wandering history, health conditions, even triggers and de-escalation techniques unique to an individual, the information becomes critical to safeguarding loved ones with Alzheimer’s or autism, and for those living with a medical condition that could require immediate and focused attention in an emergency. Like no other service, it can quickly reunite loved ones, or get someone the precise medical attention they need.

Connect Protect also focus on first responder training specifically related to how use the MedicAlert SHID, recognize condition-specific IDs, and what to do if they encounter a person with specific or unique needs.

We also work with the first response community to develop tools that help to support their work in keeping people safe.

Connect Protect is available in a growing number of communities across Canada. See if your Police or Fire Service is part of Connect Protect.

VIA Rail Police Service

Amherst Police Department 

Nova Scotia 

Annapolis Royal Police Service 

Nova Scotia 

Bridgewater Police Service 

Nova Scotia 

Cape Breton Regional Police Service 

Nova Scotia 

Halifax Regional Police 

Nova Scotia 

Kentville Police Service 

Nova Scotia 

New Glasgow Regional Police 

Nova Scotia 

Stellarton Police Department 

Nova Scotia 

Truro Police Service 

Nova Scotia 

Westville Police Department 

Nova Scotia 

Royal Newfoundland Constabulary 

Newfoundland 

Charlottetown Police Service 

Prince Edward Island 

Kensington Police Department 

Prince Edward Island 

Summerside Police Service 

Prince Edward Island 

 

Barrie Police Service 

Ontario 

Brockville Police Service 

Ontario 

Cobourg Police Service 

Ontario 

Cornwall Police Service 

Ontario 

Gananoque Police Service 

Ontario 

Hamilton Police Service 

Ontario 

London Police Service 

Ontario 

Niagara Regional Police Service 

Ontario 

Ontario Provincial Police 

Ontario 

Ottawa Police Service 

Ontario 

Owen Sound Police Service 

Ontario 

Peel Regional Police 

Ontario 

Port Hope Police Service 

Ontario 

Saugeen Shores Police Service 

Ontario 

Sault Ste. Marie Police Service 

Ontario 

Smiths Falls Police Service 

Ontario 

St. Thomas Police Service 

Ontario 

Strathroy Caradoc Police Service 

Ontario 

Toronto Police Service 

Ontario 

West Grey Police Service 

Ontario 

York Regional Police 

Ontario 

 

Calgary Police Service 

Alberta 

Edmonton Police Service 

Alberta 

Winnipeg Police Service 

Manitoba 

Corman Park Police Services 

Saskatchewan 

Dalmeny Police Services 

Saskatchewan 

Estevan Police Services 

Saskatchewan 

File Hills First Nation Police Service 

Saskatchewan 

Moose Jaw Police Services 

Saskatchewan 

Prince Albert Police Services 

Saskatchewan 

Regina Police Services 

Saskatchewan 

Saskatchewan RCMP "F" Division 

Saskatchewan 

Saskatoon Police Services 

Saskatchewan 

Weyburn Police Services 

Saskatchewan 

Wilton Police Services 

Saskatchewan 

 

Abbotsford Police Department 

British Columbia 

Vancouver Police Department 

British Columbia 

West Vancouver Police Department 

British Columbia 

 

Contact your local Police Service in the Northwest Territories to share your desire to have them join the Connect Protect Program. It's free for all services!

Contact your local Police Service in Nunavut to share your desire to have them join the Connect Protect Program. It's free for all services!

Communiquez avec votre service de police local ou la Sûreté du Québec pour leur faire part de votre désir de les faire adhérer au programme Connect Protect. C'est gratuit pour tous les services!

Contact your local Police Service in the Yukon to share your desire to have them join the Connect Protect Program. It's free for all services!

Are you a First Responder? Learn More About Becoming a Connect Protect Partner.

Thank you for your interest in MedicAlert’s Connect Protect Program. Please complete the form, and our First Responder Partnerships Manager will be in touch within one to two business days.