Maintain the brilliance of your natural Sterling Silver MedicAlert medical ID with a regular schedule of cleaning and be careful not to use an abrasive sponge, cloth or cleaner on your product as these will scratch the surface. Silver cleaning solutions offer the best results and are especially helpful in cleaning the chain and clasp quickly.

Tarnishing

Like all Sterling Silver products, over time and with continued wear, it may tarnish. In some cases, tarnishing may happen much faster when it comes in contact with chemical agents (like perfume, lotion and chlorine) and acidic skin ph. Individuals with diabetes and individuals taking anticoagulants are also more likely to experience tarnishing.

All MedicAlert identification products including emblems come with a 1 year warranty on manufacturer defects from the date of purchase. Subscribers are responsible for paying the shipping costs to return the product to MedicAlert.

Please review the purchased items carefully for any defects or errors and report them to us within 10 days. Warranty shall be void if the products have been repaired by anyone other than our skilled jewelry team.

Subscribers may return defective products within 1 year from the original date of purchase for replacement or repair.

Warranty does not cover the following:

• Damage resulting from normal wear and tear, accidental damage or breakage, misuse or alteration
• Tarnishing or scratching of the emblem, chain and attachments
• Leather blemishes naturally found on leather products
• Loss of any kind
• Watch batteries

We offer 1 free resizing on bracelet chains that are available in multiple sizes within 30 days from the date of shipment. After 30 days, a resizing fee will apply and subscribers are responsible for shipping the product to MedicAlert for resizing.

Customized engraving of medical information on the emblem prevent MedicAlert from offering any refunds on identification products.

This product is typically processed and shipped within 10 business days from the date of your order.

Please note that the medical information needs to be complete in order to finalize the engraving, otherwise, processing your order may be delayed.

Delivery times vary depending on the destination and the shipping method selected. For any reason, due to circumstances beyond our control (bad weather, lost or stolen packages, etc.), shipping may be delayed.