Bracelets with beads, necklaces and dog tags are not for sale to children less than 3 years of age and not suitable for less than 10 years of age.
Products, excluding Precious Metals Products, come with a 60-day warranty beginning on the date the Subscriber purchases the Product. Precious Metals Products, come with a 1-year warranty beginning on the date the Subscriber purchases them. Precious Metals Products means a MedicAlert ID manufactured from Sterling Silver, Copper, Gold and Pearls and Beads with Sterling Silver Emblem.
Subscribers are responsible for paying the shipping costs to return the product to MedicAlert.
Please review the purchased items carefully for any defects or errors and report them to us within 10 days. Warranty shall be void if the products have been repaired by anyone other than our skilled jewelry team.
Warranty does not cover the following:
- Damage resulting from normal wear and tear, accidental damage or breakage, misuse or alteration
- Tarnishing or scratching of the emblem, chain and attachments
- Leather blemishes naturally found on leather products
- Loss of any kind
- Watch batteries
We offer 1 free resizing on bracelet chains that are available in multiple sizes within 30 days from the date of shipment. After 30 days, a resizing fee will apply and subscribers are responsible for shipping the product to MedicAlert for resizing.
Customized engraving of medical information on the emblem prevent MedicAlert from offering any refunds on identification products.
Delivery and Shipping
Regular Mail - Your custom engraved stainless steel product will be delivered within 3-4 weeks
Express Shipping - Your custom engraved stainless steel product will be delivered within 2-3 weeks
Regular Mail - Your custom engraved precious metal product will be delivered within 2-3 weeks
Express Shipping - Your custom engraved precious metal product will be delivered within 2 weeks
MedicAlert Necklace lengths vary from 18" to 30" depending on the necklace model chosen. Refer to the product descriptions for specific chain lengths.