How long does it take to receive my MedicAlert ID bracelet?
Stainless steel products usually ship within 2-3 weeks.
Silver and gold products usually ship within 3-4 weeks.
Please allow 5-9 business days for Canada Post standard shipping and 2-3 business days for Canada Post Xpresspost express shipping*.
*Speed as shown on CanadaPost.ca. Business days, between major urban centres in Canada. Some exceptions apply.
Where do I send my broken or wrong-sized ID bracelet?
Mail it to us, and we’ll contact you with more information about your ID bracelet or ID jewelery once we assess how it needs to be fixed or resized.
What if I lost or found a MedicAlert bracelet?
Please call 1-800-668-1507, so we can help ensure all of our MedicAlert members are protected 24/7.
What ID bracelet or jewelry is best for a baby or toddler?
We recommend the MedicAlert stainless steel ID bracelet with the small emblem. It's lightweight, easy to clean, and difficult to remove! As your baby grows, you can get a new chain or transfer the emblem to a kid-sized band.
What if my information changes?
Log in to My MedicAlert to update your medical record, or call us at 1-800-668-1507. You should update your record whenever you change medication, your health changes, or your contact information changes. Even if there are no changes, we recommend you review your profile at least once a year to ensure the information is still correct and relevant. If you think you may need an updated engraving, Log in to My MedicAlert or contact us.
How do I know when to renew?
If you joined under the monthly membership, your membership won't expire. The fee will be automatically charged to your credit card every month.
However, if you bought a membership with a specific length, we'll send you a reminder by email or mail 45 days before it's due to expire. Your membership expiry date is also printed on your wallet card and displayed in My MedicAlert.
To ensure your complete MedicAlert record is available though our 24-hour Emergency Hotline for paramedics, we recommend you renew at least 15 days before your membership expires. You can renew online or contact us to renew.
Can I cancel?
Yes. Call Member Services at 1-855-227-8644. You’ll be asked to submit a written cancellation request via email or mail within five days, indicating you're canceling your membership and agreeing to no longer wear any MedicAlert ID. When your membership is canceled your MedicAlert record will be permanently removed from our system and we will not be able to provide any information to paramedics and first responders. Your full Member Statement is available here.